You've probably heard about Amazon's Parry website chatbot NBC's, Politics Bot, and Insurance companies' AskTSA. Now, imagine a chatbot that can answer your most pressing medical questions, build a relationship with your patients, and help you get appointments. In fact, you may have already used a chatbot to book an appointment for yourself! And if it's helpful, you can even assign a specific doctor to your patient and create a slot in their calendar.
NBC Politics Bot
The NBC Politics Bot website chatbot was recently launched in Facebook Messenger. The bot provides customized breaking news and suggests news content based on demographics of the user. It may be an early experiment, but chatbot technology could become an increasingly common medium for news media in the future. It also helped the network determine which news topics of interest to its audience. It will also use the information to better tailor future news content.
In addition to offering the latest news, the bot also provides a variety of background stories that help users understand key issues and decisions. For example, the bot offers background stories about the general election, party positions on Brexit, and polling results. It delivers content through text, graphics, and links to the BBC's website. NBC Politics Bot can be used by political analysts, voters, and others interested in the state of the political arena.
NBC AskTSA
As an online news publisher, NBC isn't the first network to use conversational agents to reach audiences. Prior to the 2016 election, the network launched a chatbot called NBC Politics Bot on Facebook Messenger. The bot was designed to be a Facebook Messenger experience that engaged users and identified news topics and video content relevant to network demographics. It is hoped that this bot will prove to be a valuable tool for NBC in the future.
A Spanish-language version of the Transportation Security Administration's automated virtual assistant, "AskTSA," will answer routine traveler questions. It can be accessed through Facebook and Twitter, and during business hours, it will be directed to a human agent. Until now, the chatbot could only answer questions in English, but TSA is currently enhancing the AI to offer Spanish answers. NBC News has the first customer testimonial for the chatbot.
The Transportation Security Administration and Verizon have both used chatbots to help their customers. The Federal Student Aid department says it has over 19.5 million users and over 100 million interactions. It has been reported that the chatbot has 90% efficacy in providing useful answers. In the future, combining artificial intelligence forms may be the best way to accomplish the desired results. As with all new technologies, it is important to remember that chatbots are not yet perfect. If they are to be truly helpful, they should be branded, and their personalities should be consistent with that.
Amazon's Parry chatbot
Unlike the Eliza chatbot developed by Eliza, Amazon's Parry can converse with real humans and understand their emotions and motivations. The artificial intelligence (AI) program uses a complex set of assumptions, attributions, and emotional responses to make decisions. The chatbot has undergone rigorous testing in order to pass the Turing Test, in which a panel of human judges measures the machine's conversational skills against those of humans.
The underlying technology of Amazon's Parry chatbot is based on the AWS Lambda compute service, which helps it to query business applications and provide information back to callers. By using AWS Lambda, the bot can handle the complexity of a conversation while maintaining context and dialogue. It's also built on a framework called GraphQL, allowing it to respond quickly to changes in data.
Chatbots can be customized to meet the needs of each business or industry. The system can suggest related services, such as car rentals or travel insurance. Customers can even ask the chatbot for help, so that they can get the support they need quickly and easily. Chatbots are the next logical step for e-commerce companies. A chatbot can figure out what a person needs and suggest products that can meet those needs. It can also provide assistance to customers with immediate problems.
Insurance companies' AskTSA
The insurance industry is embracing AI chatbots to better serve its customers. These software programs utilize Neural Machine Translation (NMT) engines to help people input text in one language and receive an instant translation. They also incorporate AI-powered recommendation engines to provide customers with personalized recommendations, which increase the likelihood of them exploring the purchase of a product. The insurance industry is a prime candidate for implementing chatbots, and their capabilities are only limited by the imagination of the insurers that use them.
Haptik, a company specializing in insurance chatbots, developed its own solution with out-of-the-box integrations that simplify integration with various digital platforms. The company used its Chatbot for Zurich, one of the world's largest insurers, to provide a frictionless, easy-to-use customer experience. Their insurance chatbot, named Zara, was able to answer nearly 70% of inbound customer queries.
An insurance chatbot is available around the clock. It asks customers a series of questions, including the type of policy they have. Once it has determined what the customer wants to do, the bot can pull up the policy from the insurer's database and begin the claims filing process. Often, the process can be completed within a few minutes. It can even respond to follow-up questions if the customer is unsure of what type of policy to choose.
In addition to handling insurance queries, insurers can deploy chatbots in the insurance broker relationship. These chatbots can answer complex client inquiries, such as updating application status. In addition, investments in customer experience (CX) can impact revenue. According to a recent Accenture study, 67% of car insurance users are willing to share their personal data with companies for personalized recommendations. If they're happy with the results, they'll be more likely to renew their policies.
Advanced conversational AI chatbots can provide omnichannel, round-the-clock and multilingual support, delivering a unique customer experience. Many insurance firms have mobile applications, but these are restricted to one or two channels. In some cases, customers have had problems with continuing conversations over different channels. And with AI chatbots, insurers can deliver seamless customer service with minimal effort. These AI chatbots can also reduce operational costs.